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Guidance for Property Managers in Denver, CO: Mitigating Rent Payment Fraud


Rent payment fraud poses a significant financial threat to property rental businesses, necessitating a proactive approach from property managers. With diverse payment options available, it is crucial for property managers to be vigilant against fraud tactics and implement strategies to mitigate the risks effectively.

This article offers insights into common types of rent payment fraud and provides professional tips on preventing such incidents.

Recognizing Rent Payment Fraud

Rent payment fraud manifests in various ways, all leading to disruptions in rent charges, resulting in financial losses and requiring substantial time and resources for resolution. Common types of rent payment fraud include:

  1. Automated Clearing House (ACH) payment disputes: A renter can dispute an ACH charge, leading to potential withdrawal of funds from the property manager’s account.
  2. Debit/credit card chargebacks: Tenants making rent payments via cards can dispute payments, resulting in chargebacks and the property manager losing rental funds.
  3. Peer-to-peer (P2P) fraud: P2P services, though convenient, pose risks for rent payments as users can dispute transactions, potentially leaving the property manager without funds.
  4. Offline fraud: Tactics include bounced checks, stopping payment, counterfeit money orders, and cash fraud, where tenants claim miscounted or stolen money from a drop box.

Professional Prevention Strategies

Property managers can adopt several measures to prevent rent payment fraud:

  1. Conduct thorough tenant screening: Identity verification, credit checks, and background checks help identify potentially problematic renters. Effective screening practices also act as a deterrent to fraudulent renters, but compliance with fair housing laws is essential.
  2. Stay informed on fraudulent tactics: Property managers should stay updated on standard and emerging fraud tactics to identify and prevent deceitful schemes effectively.
  3. Maintain open communication with tenants: Regular communication can uncover chargeback mistakes or enable fraud prevention through discussions on payment extensions or waiving late fees, often more cost-effective than addressing chargebacks.
  4. Utilize rent payment technology: Despite vulnerabilities in all payment forms, using rent payment technology with automation and digital collection enhances transparency and efficiency, providing a useful payment record in case of disputes.
  5. Carefully inspect payment instruments: Vigilant examination of checks and money orders helps property managers detect counterfeit attempts promptly.
  6. Keep thorough records: Comprehensive records, including signed leases, payment histories, and receipts, prove invaluable in resolving disputes, defending against chargeback claims, and documenting payment timelines.

While implementing these strategies, property managers must also be well-versed in state-specific laws regarding tenants’ rights. Consulting with an attorney can aid in navigating these legal intricacies.


For property managers, understanding and proactively preventing rent payment fraud are integral to their responsibilities. Armed with knowledge about potential fraud avenues and employing preventive measures, property managers can effectively mitigate risks and safeguard the financial health of their businesses.

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